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ITIL · Question #29

Which one of the following functions would be responsible for the management of a data centre?

The correct answer is D. Facilities management. Facilities management is the ITIL function responsible for managing the physical environment, including data centres and their infrastructure.

Functions

Question

Which one of the following functions would be responsible for the management of a data centre?

Options

  • ATechnical management
  • BService desk
  • CApplication management
  • DFacilities management

How the community answered

(50 responses)
  • A
    4% (2)
  • B
    2% (1)
  • D
    94% (47)

Why each option

Facilities management is the ITIL function responsible for managing the physical environment, including data centres and their infrastructure.

ATechnical management

Technical management manages technical skills and resources for infrastructure support, not the physical facility itself.

BService desk

The service desk is a function focused on handling user communications such as incidents and service requests, not physical environments.

CApplication management

Application management is responsible for managing applications throughout their lifecycle, not physical data centre facilities.

DFacilities managementCorrect

Facilities management is one of the four ITIL functions and is specifically responsible for managing the physical environment in which IT infrastructure is housed, including data centres, power, cooling, and physical access controls. It ensures the physical conditions meet the requirements for running IT services reliably and securely.

Concept tested: ITIL facilities management function responsibilities

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#facilities management#data centre#functions

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