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ITIL · Question #29
ITIL Question #29: Real Exam Question with Answer & Explanation
The correct answer is D: Facilities management. Facilities management is the ITIL function responsible for managing the physical environment, including data centres and their infrastructure.
Question
Which one of the following functions would be responsible for the management of a data centre?
Options
- ATechnical management
- BService desk
- CApplication management
- DFacilities management
Explanation
Facilities management is the ITIL function responsible for managing the physical environment, including data centres and their infrastructure.
Common mistakes.
- A. Technical management manages technical skills and resources for infrastructure support, not the physical facility itself.
- B. The service desk is a function focused on handling user communications such as incidents and service requests, not physical environments.
- C. Application management is responsible for managing applications throughout their lifecycle, not physical data centre facilities.
Concept tested. ITIL facilities management function responsibilities
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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