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ITIL · Question #263
ITIL Question #263: Real Exam Question with Answer & Explanation
The correct answer is B: Wisdom. In the DIKW model, wisdom is a uniquely human quality based on judgment and experience that cannot be codified or stored in any tool or system.
Question
Which of the following CANNOT be stored and managed by a tool?
Options
- AData
- BWisdom
- CInformation
- DKnowledge
Explanation
In the DIKW model, wisdom is a uniquely human quality based on judgment and experience that cannot be codified or stored in any tool or system.
Common mistakes.
- A. Data consists of discrete facts or observations that can be readily stored and managed by databases and data management tools.
- C. Information is contextualized and processed data that can be stored, organized, and retrieved using information management tools and systems.
- D. Knowledge, as structured and applicable information, can be captured and managed by knowledge management systems such as a Service Knowledge Management System.
Concept tested. DIKW hierarchy - wisdom cannot be stored in tools
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