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ITIL · Question #264
ITIL Question #264: Real Exam Question with Answer & Explanation
The correct answer is D: Supplier Manager. Underpinning Contracts are third-party supplier agreements, and their management is the core responsibility of the Supplier Manager within the Supplier Management process.
Question
Which process would you MOST expect to be involved in the management of Underpinning Contracts?
Options
- AIT Designer/Architect
- BProcess Manager
- CService Catalogue Manager
- DSupplier Manager
Explanation
Underpinning Contracts are third-party supplier agreements, and their management is the core responsibility of the Supplier Manager within the Supplier Management process.
Common mistakes.
- A. The IT Designer/Architect is focused on designing service solutions and infrastructure architectures, not on managing supplier contracts.
- B. The Process Manager role is responsible for the day-to-day operation of a specific ITSM process, not for managing external supplier agreements.
- C. The Service Catalogue Manager maintains the accuracy and completeness of the service catalogue, which is unrelated to the management of underpinning contracts.
Concept tested. ITIL Supplier Management and Underpinning Contracts ownership
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