ITIL · Question #264
Which process would you MOST expect to be involved in the management of Underpinning Contracts?
The correct answer is D. Supplier Manager. Underpinning Contracts are third-party supplier agreements, and their management is the core responsibility of the Supplier Manager within the Supplier Management process.
Question
Which process would you MOST expect to be involved in the management of Underpinning Contracts?
Options
- AIT Designer/Architect
- BProcess Manager
- CService Catalogue Manager
- DSupplier Manager
How the community answered
(36 responses)- A6% (2)
- B6% (2)
- C14% (5)
- D75% (27)
Why each option
Underpinning Contracts are third-party supplier agreements, and their management is the core responsibility of the Supplier Manager within the Supplier Management process.
The IT Designer/Architect is focused on designing service solutions and infrastructure architectures, not on managing supplier contracts.
The Process Manager role is responsible for the day-to-day operation of a specific ITSM process, not for managing external supplier agreements.
The Service Catalogue Manager maintains the accuracy and completeness of the service catalogue, which is unrelated to the management of underpinning contracts.
The Supplier Manager is explicitly responsible for managing Underpinning Contracts (UCs), which are formal agreements between an IT service provider and an external third-party supplier. Supplier Management governs the full lifecycle of these contracts, from negotiation and establishment to monitoring supplier performance and ensuring contractual obligations align with internal SLAs. This is a defined responsibility within the ITIL Service Design publication.
Concept tested: ITIL Supplier Management and Underpinning Contracts ownership
Topics
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