PeopleCert
ITIL · Question #262
ITIL Question #262: Real Exam Question with Answer & Explanation
The correct answer is C: Provision of information used to compare actual performance against design standards. Request Fulfillment handles sourcing and delivering standard services and communicating availability to users, but does not perform performance-vs-design comparisons.
Question
Which of the following would NOT be a task carried out by the Request Fulfillment process?
Options
- AThe sourcing and delivering of the components of requested standard services (e.g.
- BProvision of a channel for users to request and receive standard services for which a pre-defined
- CProvision of information used to compare actual performance against design standards
- DProvision of information to users and customers about the availability of services and the
Explanation
Request Fulfillment handles sourcing and delivering standard services and communicating availability to users, but does not perform performance-vs-design comparisons.
Common mistakes.
- A. Sourcing and delivering components of standard requested services is a core operational activity within Request Fulfillment.
- B. Providing a channel through which users can request and receive standard services is one of the primary objectives of the Request Fulfillment process.
- D. Communicating information to users and customers about service availability is a valid supporting activity performed within Request Fulfillment.
Concept tested. ITIL Request Fulfillment process scope and boundaries
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