ITIL Question #239: Real Exam Question with Answer & Explanation

The correct answer is A: Remediation planning. Remediation planning in change management addresses what actions to take if a change fails, including rollback procedures and recovery steps.

Question

Which stage of the change management process deals with what should be done if the change is unsuccessful?

Options

ARemediation planning
BCategorization
CPrioritization
DReview and close

Explanation

Remediation planning in change management addresses what actions to take if a change fails, including rollback procedures and recovery steps.

Common mistakes.

B. Categorization involves classifying changes by type such as standard, normal, or emergency based on their nature, not determining recovery actions for failed changes.
C. Prioritization involves determining the urgency and importance of a change request relative to other changes, not what to do when a change fails.
D. Review and close is a post-implementation activity that evaluates overall success and captures lessons learned from the change, not planning for failure scenarios in advance.

Concept tested. Change management remediation planning for failed changes

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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