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ITIL · Question #23

Within service design, what is the key output handed over to service transition?

The correct answer is B. Service design package. The Service Design Package (SDP) is the key output of the Service Design stage and is the formal handover artifact passed to Service Transition.

The ITIL service lifecycle

Question

Within service design, what is the key output handed over to service transition?

Options

  • AMeasurement, methods and metrics
  • BService design package
  • CService portfolio design
  • DProcess definitions

How the community answered

(24 responses)
  • B
    92% (22)
  • C
    4% (1)
  • D
    4% (1)

Why each option

The Service Design Package (SDP) is the key output of the Service Design stage and is the formal handover artifact passed to Service Transition.

AMeasurement, methods and metrics

Measurement, methods, and metrics are outputs of service measurement and reporting activities, not the primary artifact handed from Service Design to Service Transition.

BService design packageCorrect

The Service Design Package is a formal document set produced at the conclusion of Service Design that contains everything Service Transition needs to build, test, and deploy a service - including the service design, service model, acceptance criteria, operational requirements, and transition plan. It acts as the definitive contract between Service Design and Service Transition, ensuring continuity and completeness across lifecycle stages.

CService portfolio design

Service portfolio design is an input used during the Service Design stage and is governed by service portfolio management, making it a precursor rather than an output of Service Design.

DProcess definitions

Process definitions may be produced as part of Service Design work, but they are components that feed into the SDP rather than the primary handover output itself.

Concept tested: Service Design Package as lifecycle stage handover

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service design package#service design#service transition#lifecycle handover

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