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ITIL · Question #22

Which of these statements about resources and capabilities is CORRECT?

The correct answer is B. Resources and capabilities are both types of service asset. ITIL classifies both resources and capabilities as types of service assets, which are used by service providers to create value for customers.

Generic concepts and definitions

Question

Which of these statements about resources and capabilities is CORRECT?

Options

  • AResources are types of service asset and capabilities are not
  • BResources and capabilities are both types of service asset
  • CCapabilities are types of service asset and resources are not
  • DNeither capabilities nor resources are types of service asset

How the community answered

(22 responses)
  • B
    91% (20)
  • C
    5% (1)
  • D
    5% (1)

Why each option

ITIL classifies both resources and capabilities as types of service assets, which are used by service providers to create value for customers.

AResources are types of service asset and capabilities are not

This is incorrect because capabilities are equally and explicitly classified as service assets in ITIL - the distinction between resources and capabilities does not place one inside and one outside the service asset category.

BResources and capabilities are both types of service assetCorrect

ITIL explicitly defines service assets as anything that could contribute to the delivery of a service, and categorizes them into two types: resources (tangible inputs such as infrastructure, people, money, and information) and capabilities (the organization's ability to coordinate and deploy those resources, including management, processes, and knowledge). Both are required to deliver services and both fall under the service asset definition.

CCapabilities are types of service asset and resources are not

This is incorrect because resources are equally and explicitly classified as service assets in ITIL - they are one of the two defined subtypes alongside capabilities.

DNeither capabilities nor resources are types of service asset

This directly contradicts ITIL, which defines service assets as comprising both capabilities and resources by definition.

Concept tested: ITIL service assets - resources and capabilities classification

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service assets#resources#capabilities

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