ITIL · Question #219
Which Service Design process makes the most use of data supplied by Demand Management?
The correct answer is D. Capacity Management. Capacity Management relies most heavily on Demand Management data because it uses patterns of business activity to forecast and plan IT resource requirements.
Question
Which Service Design process makes the most use of data supplied by Demand Management?
Options
- AService Catalogue Management
- BService Level Management
- CIT Service Continuity Management
- DCapacity Management
How the community answered
(41 responses)- A5% (2)
- B7% (3)
- C15% (6)
- D73% (30)
Why each option
Capacity Management relies most heavily on Demand Management data because it uses patterns of business activity to forecast and plan IT resource requirements.
Service Catalogue Management maintains the list of available services and does not primarily consume demand forecasting data.
Service Level Management uses demand information indirectly when negotiating SLAs but does not rely on it as a primary data source.
IT Service Continuity Management focuses on recovery requirements and risk, not on business demand patterns.
Capacity Management uses data from Demand Management - specifically Patterns of Business Activity (PBAs) and user profiles - to model current and future capacity needs. This relationship is foundational: without demand data, Capacity Management cannot accurately plan infrastructure, resources, or service performance thresholds.
Concept tested: Capacity Management dependency on Demand Management data
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