ITIL · Question #218
Which of the following is NOT a purpose of Service Transition?
The correct answer is B. To provide training and certification in project management. Service Transition focuses on transitioning services into the live environment and does not include providing training or certification in project management methodologies.
Question
Which of the following is NOT a purpose of Service Transition?
Options
- ATo ensure that a service can be managed, operated and supported
- BTo provide training and certification in project management
- CTo provide quality knowledge of Change, Release and Deployment Management
- DTo plan and manage the capacity and resource requirements to manage a release
How the community answered
(31 responses)- A6% (2)
- B74% (23)
- C3% (1)
- D16% (5)
Why each option
Service Transition focuses on transitioning services into the live environment and does not include providing training or certification in project management methodologies.
Ensuring a service can be managed, operated, and supported is a core purpose of Service Transition.
Providing training and certification in project management is not a stated purpose of Service Transition in ITIL. Service Transition is concerned with building, testing, and deploying services, managing knowledge, and ensuring services can be operated and supported - not with developing project management competencies.
Providing quality knowledge of Change, Release and Deployment Management is explicitly part of the Service Transition knowledge management objective.
Planning and managing capacity and resource requirements for a release is part of Service Transition's Release and Deployment Management activities.
Concept tested: Service Transition purposes and scope
Topics
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