ITIL · Question #156
Which process would you MOST expect to be involved in the management of underpinning contracts?
The correct answer is C. Supplier management. Supplier management is the ITIL process specifically responsible for managing underpinning contracts with external third-party suppliers.
Question
Which process would you MOST expect to be involved in the management of underpinning contracts?
Options
- AChange management
- BService catalogue management
- CSupplier management
- DRelease and deployment management
How the community answered
(36 responses)- A3% (1)
- B6% (2)
- C89% (32)
- D3% (1)
Why each option
Supplier management is the ITIL process specifically responsible for managing underpinning contracts with external third-party suppliers.
Change management controls the lifecycle of changes to IT services and infrastructure, not vendor contracts.
Service catalogue management maintains and publishes information about available IT services, not external supplier agreements.
Supplier management owns the end-to-end relationship with external vendors, including negotiating, establishing, and monitoring underpinning contracts (UCs). It ensures supplier performance aligns with agreed targets to support the delivery of services defined in service level agreements.
Release and deployment management governs the planning, building, testing, and deployment of releases into production environments, not supplier contracts.
Concept tested: ITIL supplier management and underpinning contracts
Source: https://www.axelos.com/best-practice-solutions/itil
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