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ITIL · Question #156

Which process would you MOST expect to be involved in the management of underpinning contracts?

The correct answer is C. Supplier management. Supplier management is the ITIL process specifically responsible for managing underpinning contracts with external third-party suppliers.

Processes

Question

Which process would you MOST expect to be involved in the management of underpinning contracts?

Options

  • AChange management
  • BService catalogue management
  • CSupplier management
  • DRelease and deployment management

How the community answered

(36 responses)
  • A
    3% (1)
  • B
    6% (2)
  • C
    89% (32)
  • D
    3% (1)

Why each option

Supplier management is the ITIL process specifically responsible for managing underpinning contracts with external third-party suppliers.

AChange management

Change management controls the lifecycle of changes to IT services and infrastructure, not vendor contracts.

BService catalogue management

Service catalogue management maintains and publishes information about available IT services, not external supplier agreements.

CSupplier managementCorrect

Supplier management owns the end-to-end relationship with external vendors, including negotiating, establishing, and monitoring underpinning contracts (UCs). It ensures supplier performance aligns with agreed targets to support the delivery of services defined in service level agreements.

DRelease and deployment management

Release and deployment management governs the planning, building, testing, and deployment of releases into production environments, not supplier contracts.

Concept tested: ITIL supplier management and underpinning contracts

Source: https://www.axelos.com/best-practice-solutions/itil

Topics

#supplier management#underpinning contracts#third-party suppliers

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