ITIL Question #156: Real Exam Question with Answer & Explanation

The correct answer is C: Supplier management. Supplier management is the ITIL process specifically responsible for managing underpinning contracts with external third-party suppliers.

Question

Which process would you MOST expect to be involved in the management of underpinning contracts?

Options

AChange management
BService catalogue management
CSupplier management
DRelease and deployment management

Explanation

Supplier management is the ITIL process specifically responsible for managing underpinning contracts with external third-party suppliers.

Common mistakes.

A. Change management controls the lifecycle of changes to IT services and infrastructure, not vendor contracts.
B. Service catalogue management maintains and publishes information about available IT services, not external supplier agreements.
D. Release and deployment management governs the planning, building, testing, and deployment of releases into production environments, not supplier contracts.

Concept tested. ITIL supplier management and underpinning contracts

Reference. https://www.axelos.com/best-practice-solutions/itil

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