ITIL · Question #157
Which of the following are valid parts of the service portfolio? 1. Service pipeline 2. Service knowledge management system (SKMS) 3. Service catalogue
The correct answer is C. 1 and 3 only. The service portfolio has three components - the service pipeline, service catalogue, and retired services. The SKMS is a separate knowledge management tool, not a portfolio component.
Question
Options
- A1 and 2 only
- B3 only
- C1 and 3 only
- DAll of the above
How the community answered
(62 responses)- A2% (1)
- B5% (3)
- C90% (56)
- D3% (2)
Why each option
The service portfolio has three components - the service pipeline, service catalogue, and retired services. The SKMS is a separate knowledge management tool, not a portfolio component.
The SKMS is not a component of the service portfolio; it is a separate knowledge management system used across the service lifecycle.
The service catalogue alone does not represent the full service portfolio, and the service pipeline is also a valid portfolio component.
The service portfolio is composed of exactly three parts: the service pipeline (services under consideration or development), the service catalogue (live and available services), and retired services. The SKMS is a distinct ITIL concept used to store and manage knowledge and information across the service lifecycle, and is not part of the service portfolio structure.
Including all three is incorrect because the SKMS is not part of the service portfolio.
Concept tested: ITIL service portfolio three-component structure
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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