ITIL · Question #143
Which of the following is NOT a source of best practice?
The correct answer is B. Technology. Technology is the subject that best practices are applied to, not a recognized source from which best practice guidance is derived in ITIL.
Question
Which of the following is NOT a source of best practice?
Options
- AStandards
- BTechnology
- CAcademic research
- DInternal experience
How the community answered
(50 responses)- A2% (1)
- B90% (45)
- C6% (3)
- D2% (1)
Why each option
Technology is the subject that best practices are applied to, not a recognized source from which best practice guidance is derived in ITIL.
Standards such as ISO/IEC 20000 and ISO 9001 are explicitly recognized as external sources of best practice in ITIL.
ITIL identifies recognized sources of best practice as including standards, academic research, internal experience, industry practices, and training and education. Technology is an enabler and the domain that best practices govern - it does not itself generate or constitute a source of best practice guidance.
Academic research is a recognized source of best practice, contributing theoretical frameworks and empirical findings to IT service management.
Internal experience is a recognized source of best practice, capturing lessons learned and proprietary organizational knowledge.
Concept tested: ITIL recognized sources of best practice
Topics
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