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ITIL · Question #144
ITIL Question #144: Real Exam Question with Answer & Explanation
The correct answer is C: Internal service. A service delivered between two business units within the same organization is defined in ITIL as an internal service.
Question
What is a service delivered between two business units in the same organization known as?
Options
- AStrategic service
- BDelivered service
- CInternal service
- DExternal service
Explanation
A service delivered between two business units within the same organization is defined in ITIL as an internal service.
Common mistakes.
- A. Strategic service is not a standard ITIL classification for services delivered between internal business units.
- B. Delivered service is not a recognized ITIL term used to distinguish intra-organizational service delivery from external delivery.
- D. An external service is one delivered to customers or parties outside the organization, not between internal business units.
Concept tested. ITIL internal vs. external service classification
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