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ITIL · Question #144

What is a service delivered between two business units in the same organization known as?

The correct answer is C. Internal service. A service delivered between two business units within the same organization is defined in ITIL as an internal service.

Generic concepts and definitions

Question

What is a service delivered between two business units in the same organization known as?

Options

  • AStrategic service
  • BDelivered service
  • CInternal service
  • DExternal service

How the community answered

(42 responses)
  • A
    2% (1)
  • B
    5% (2)
  • C
    93% (39)

Why each option

A service delivered between two business units within the same organization is defined in ITIL as an internal service.

AStrategic service

Strategic service is not a standard ITIL classification for services delivered between internal business units.

BDelivered service

Delivered service is not a recognized ITIL term used to distinguish intra-organizational service delivery from external delivery.

CInternal serviceCorrect

ITIL defines an internal service as one delivered between departments or business units that are part of the same organization. Both the service provider and consumer exist within the same organizational boundary, which is the key distinction from an external service delivered to third-party or outside customers.

DExternal service

An external service is one delivered to customers or parties outside the organization, not between internal business units.

Concept tested: ITIL internal vs. external service classification

Topics

#internal service#service types#business units

Community Discussion

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