ITIL · Question #121
Which one of the following is the BEST definition of an event?
The correct answer is A. Any change of state that has significance for the management of a configuration item (CI) or IT service. This question tests the ITIL definition of an event, distinguishing it from related concepts like incidents and problems.
Question
Which one of the following is the BEST definition of an event?
Options
- AAny change of state that has significance for the management of a configuration item (CI) or IT service
- BAn unplanned interruption to an IT service or a reduction in the quality of an IT service
- CThe unknown cause of one or more incidents that have an impact on an IT service
- DReducing or eliminating the cause of an incident or problem
How the community answered
(38 responses)- A87% (33)
- B3% (1)
- C8% (3)
- D3% (1)
Why each option
This question tests the ITIL definition of an event, distinguishing it from related concepts like incidents and problems.
In ITIL, an event is formally defined as any change of state that has significance for the management of a configuration item or IT service. Events are detected by monitoring tools and can be informational, warning, or exception types. This definition distinguishes events as the trigger mechanism that may or may not lead to incidents.
This is the ITIL definition of an incident - an unplanned interruption or quality reduction - not an event.
This is the ITIL definition of a problem - the unknown underlying cause of one or more incidents.
This describes a resolution activity related to incident or problem management, not the definition of an event.
Concept tested: ITIL event definition and classification
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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