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ITIL · Question #120
ITIL Question #120: Real Exam Question with Answer & Explanation
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The ITIL service lifecycle
Question
Which one of the following is an objective of service transition?
Options
- ATo negotiate service levels for new services
- BTo ensure that service changes create the expected business value
- CTo minimize the impact of service outages on day-to-day business activities
- DTo plan and manage entries in the service catalogue
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Topics
#Service transition#business value#service lifecycle#change objectives