ITIL Question #10: Real Exam Question with Answer & Explanation

The correct answer is B: Stakeholders. In ITIL, stakeholders is the term that describes all individuals and groups with an interest in the activities, targets, resources, and deliverables of service management.

Generic concepts and definitions

Question

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

Options

AEmployers
BStakeholders
CRegulators
DAccreditors

Explanation

In ITIL, stakeholders is the term that describes all individuals and groups with an interest in the activities, targets, resources, and deliverables of service management.

Common mistakes.

A. Employers refers only to organizations that hire staff and does not capture the full range of parties with an interest in service management outcomes.
C. Regulators are external compliance-enforcement bodies and represent only a narrow subset of the parties that may have an interest in service management.
D. Accreditors are bodies that certify qualifications or organizations and are not the general ITIL term for all interested parties.

Concept tested. ITIL stakeholder definition in service management

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#stakeholders#service management interest groups#definitions#governance

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