PeopleCert
ITIL-FOUNDATION · Question #84
ITIL-FOUNDATION Question #84: Real Exam Question with Answer & Explanation
Sign in or unlock ITIL-FOUNDATION to reveal the answer and full explanation for question #84. The question stem and answer options stay visible for context.
Know the purpose of the ITIL practices
Question
A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
Options
- AYes: for information purposes, a known error record can be created at any time it is prudent to do so
- BNo: the Known Error should be created before the problem is logged
- CNo: a known error record is created when the original incident is raised
- DNo: a known error record should be created with the next release of the service
Unlock ITIL-FOUNDATION to see the answer
You've previewed enough free ITIL-FOUNDATION questions. Unlock ITIL-FOUNDATION for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#problem management#known error#known error database#workaround