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ITIL-FOUNDATION · Question #79
ITIL-FOUNDATION Question #79: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Which of the following activities are performed by a service desk? 1. Logging details of incidents and service requests 2. Providing first-line investigation and diagnosis 3. Restoring service 4. Implementing all standard changes
Options
- AAll of the above
- B1, 2 and 3 only
- C2 and 4 only
- D3 and 4 only
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Topics
#service desk#first-line support#incident management#service restoration