PeopleCert
ITIL-FOUNDATION · Question #66
ITIL-FOUNDATION Question #66: Real Exam Question with Answer & Explanation
The correct answer is C: Supporting services. Supporting services are internal IT services not directly consumed by the business but essential for the service provider to deliver customer-facing services.
Question
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
Options
- ABusiness services
- BComponent services
- CSupporting services
- DCustomer services
Explanation
Supporting services are internal IT services not directly consumed by the business but essential for the service provider to deliver customer-facing services.
Common mistakes.
- A. Business services are IT services that directly support business processes and are visible to and consumed by business units, which is the opposite of what the question describes.
- B. Component services is not a recognized ITIL service category - components refer to individual infrastructure parts, not a named service type in the service portfolio.
- D. Customer services are those directly consumed by customers or end-users, making them the customer-facing layer rather than the internal supporting layer the question describes.
Concept tested. ITIL service types - supporting vs customer-facing services
Reference. https://www.axelos.com/resource-hub/glossary
Community Discussion
No community discussion yet for this question.