Which of the following identify the purpose of business relationship management? 1. To establish and maintain a business relationship between service provider and customer 2. To identify customer need

ITIL defines business relationship management as having two equally important purposes: establishing and maintaining a productive business relationship between the service provider and the customer, and identifying customer needs to ensure the service provider is able to meet them now and in the future. Neither statement alone captures the full scope, so both together represent the correct and complete definition.

Statement 1 alone is insufficient because BRM's purpose equally includes identifying customer needs and ensuring the service provider can fulfill them - omitting this leaves the definition incomplete.

Statement 2 alone is insufficient because BRM also requires the formal establishment and ongoing maintenance of the business relationship itself, not just an understanding of customer needs.

Both statements are individually correct and collectively form the full ITIL-defined purpose of BRM, so selecting neither contradicts the documented process objectives.