ITIL-FOUNDATION · Question #514
Which is an objective of access management?
The correct answer is A. To efficiently respond to requests for granting access to services. Access management exists to grant authorized users timely access to services while preventing unauthorized access, with efficient request handling being its core operational objective.
Question
Which is an objective of access management?
Options
- ATo efficiently respond to requests for granting access to services.
- BTo defect changes of state that have significance for management of an IT service.
- CTo assist with general information, complains or comments.
- DTo minimize the impact of incidents that cannot be prevented.
How the community answered
(58 responses)- A95% (55)
- B2% (1)
- D3% (2)
Why each option
Access management exists to grant authorized users timely access to services while preventing unauthorized access, with efficient request handling being its core operational objective.
Access management is responsible for processing requests to grant, modify, or revoke user access rights to IT services in an efficient and timely manner, as defined in ITIL Service Operation. It enforces identity and rights management policies set by information security management, ensuring only appropriately authorized individuals can use services.
Detecting changes of state that are significant for IT service management is the objective of Event Management, a separate ITIL Service Operation process.
Handling general information requests, complaints, and comments is a core responsibility of the Service Desk function, not Access Management.
Minimizing the impact of incidents that cannot be prevented is the primary objective of Incident Management, not Access Management.
Concept tested: ITIL Access Management process objectives
Source: https://wiki.en.it-processmaps.com/index.php/Access_Management
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