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ITIL-FOUNDATION · Question #506
ITIL-FOUNDATION Question #506: Real Exam Question with Answer & Explanation
The correct answer is B: It is performance driven and measurable. A defining characteristic of an ITIL process is that it is performance-driven and measurable, with defined inputs, outputs, activities, and metrics.
Understand the key concepts of service management
Question
What is a characteristic of a process?
Options
- AIt requires a specific tool
- BIt is performance driven and measurable
- CIt provides generic technical skills and resources
- DIt does not react to a specific trigger
Explanation
A defining characteristic of an ITIL process is that it is performance-driven and measurable, with defined inputs, outputs, activities, and metrics.
Common mistakes.
- A. Processes are defined by their activities and objectives, not by any specific tool; requiring a particular tool is not a characteristic of a process.
- C. Providing generic technical skills and resources is a characteristic of a function, not a process.
- D. A process must react to a specific trigger - this is one of its core defining characteristics, so stating it does not react to a trigger is incorrect.
Concept tested. ITIL process characteristics and measurability
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
#process characteristics#performance measurement#process definition#KPI
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