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ITIL-FOUNDATION · Question #497

Which is the BEST definition of a supplier?

The correct answer is D. It is a mixture of internal and external parties that are responsible for providing goods and. The best definition of a supplier recognizes both internal and external parties that provide goods and services required for IT service delivery, reflecting a complete supply chain perspective.

Understand the key concepts of service management

Question

Which is the BEST definition of a supplier?

Options

  • AIt is a third party responsible for supplying goods or services that are required to deliver IT
  • BIt is a shared services unit that is responsible for supplying goods or services that are required to
  • CIt is a third party with responsibility for supplying goods or services that is agreed through an
  • DIt is a mixture of internal and external parties that are responsible for providing goods and

How the community answered

(30 responses)
  • B
    7% (2)
  • C
    3% (1)
  • D
    90% (27)

Why each option

The best definition of a supplier recognizes both internal and external parties that provide goods and services required for IT service delivery, reflecting a complete supply chain perspective.

AIt is a third party responsible for supplying goods or services that are required to deliver IT

This definition is too narrow because it restricts suppliers to only third parties, excluding internal organizational units that also supply goods or services.

BIt is a shared services unit that is responsible for supplying goods or services that are required to

This definition limits suppliers exclusively to shared services units, which excludes all external third-party vendors and is therefore incomplete.

CIt is a third party with responsibility for supplying goods or services that is agreed through an

This option incorrectly restricts suppliers to third parties only and implies that a formal agreement is always a required condition, which does not capture all supplier relationships.

DIt is a mixture of internal and external parties that are responsible for providing goods andCorrect

The most complete definition of a supplier acknowledges that supply relationships are not limited to external third parties - internal shared services units can also act as suppliers within an organization. Defining suppliers as a mixture of internal and external parties captures the full scope of entities that contribute goods and services to IT service delivery.

Concept tested: ITIL supplier definition and supply chain scope

Topics

#supplier#supplier management#third party#underpinning contracts

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