ITIL-FOUNDATION · Question #485
What is the type of notification that should be sent when a threshold has been reached, something has changes or a failure has occurred?
The correct answer is B. an alert. An alert is an ITIL-defined notification generated when a threshold is breached, a change is detected, or a failure occurs, typically produced by monitoring tools.
Question
What is the type of notification that should be sent when a threshold has been reached, something has changes or a failure has occurred?
Options
- Aan emergency change
- Ban alert
- Can emergency event
- Da request for change
How the community answered
(35 responses)- A3% (1)
- B89% (31)
- C3% (1)
- D6% (2)
Why each option
An alert is an ITIL-defined notification generated when a threshold is breached, a change is detected, or a failure occurs, typically produced by monitoring tools.
An emergency change is a special category of change request used when an urgent modification to the infrastructure is needed - it is not a monitoring notification type.
ITIL defines an alert as a notification indicating that a threshold has been reached, something has changed, or a failure has occurred, and it is a key output of event management. Alerts are generated by monitoring systems and trigger further action such as logging an event or raising an incident.
'Emergency event' is not a defined ITIL term - the correct terminology for a significant event notification is an alert.
A request for change (RFC) is a formal proposal to alter a configuration item or service - it is not a threshold or failure notification.
Concept tested: ITIL alert definition in event management
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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