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ITIL-FOUNDATION · Question #436
ITIL-FOUNDATION Question #436: Real Exam Question with Answer & Explanation
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Understand the key concepts of service management
Question
Which of the following BEST describes an operational level agreement (OLA)?
Options
- AIt contains targets that underpin those within an SLA to ensure that targets will not be breached
- BIt is an agreement between a supplier and another part of the same organization that assists with
- CIt is a written agreement between a supplier and the IT customer(s), defining the key service
- DIt is a legally binding contract outlining services delivered to an IT service provider that underpin a
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Topics
#operational level agreement#OLA#internal agreement#SLA underpinning