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ITIL-FOUNDATION · Question #401

Which of the following availability management activities are considered to be proactive as opposed to reactive? (1) Monitoring system availability (2) Designing availability into a proposed solution

The correct answer is D. 2 only. In availability management, designing availability into a solution is proactive, while monitoring current system availability is a reactive activity.

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Question

Which of the following availability management activities are considered to be proactive as opposed to reactive? (1) Monitoring system availability (2) Designing availability into a proposed solution

Options

  • ANeither of the above
  • BBoth of the above
  • C1 only
  • D2 only

How the community answered

(25 responses)
  • B
    8% (2)
  • C
    4% (1)
  • D
    88% (22)

Why each option

In availability management, designing availability into a solution is proactive, while monitoring current system availability is a reactive activity.

ANeither of the above

This is incorrect because designing availability into a solution (2) is clearly a proactive activity performed before deployment to prevent future issues.

BBoth of the above

This is incorrect because monitoring (1) is reactive - it measures and responds to current or past availability conditions rather than preventing unavailability.

C1 only

Monitoring (1) is a reactive activity, not proactive; it responds to existing availability data and does not prevent future unavailability.

D2 onlyCorrect

Designing availability into a proposed solution (2) is a proactive activity because it anticipates and prevents availability issues before a system is deployed or changes are implemented. Monitoring system availability (1) is a reactive activity because it detects and responds to availability states that are already occurring, measuring current or past performance rather than preventing future failures.

Concept tested: ITIL proactive vs reactive availability management activities

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#availability management#proactive activities#reactive activities#service design

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