ITIL-FOUNDATION · Question #401
Which of the following availability management activities are considered to be proactive as opposed to reactive? (1) Monitoring system availability (2) Designing availability into a proposed solution
The correct answer is D. 2 only. In availability management, designing availability into a solution is proactive, while monitoring current system availability is a reactive activity.
Question
Which of the following availability management activities are considered to be proactive as opposed to reactive? (1) Monitoring system availability (2) Designing availability into a proposed solution
Options
- ANeither of the above
- BBoth of the above
- C1 only
- D2 only
How the community answered
(25 responses)- B8% (2)
- C4% (1)
- D88% (22)
Why each option
In availability management, designing availability into a solution is proactive, while monitoring current system availability is a reactive activity.
This is incorrect because designing availability into a solution (2) is clearly a proactive activity performed before deployment to prevent future issues.
This is incorrect because monitoring (1) is reactive - it measures and responds to current or past availability conditions rather than preventing unavailability.
Monitoring (1) is a reactive activity, not proactive; it responds to existing availability data and does not prevent future unavailability.
Designing availability into a proposed solution (2) is a proactive activity because it anticipates and prevents availability issues before a system is deployed or changes are implemented. Monitoring system availability (1) is a reactive activity because it detects and responds to availability states that are already occurring, measuring current or past performance rather than preventing future failures.
Concept tested: ITIL proactive vs reactive availability management activities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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