ITIL-FOUNDATION · Question #374
Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are co
The correct answer is A. Service Design. Service Design is the ITIL lifecycle phase that minimizes Total Cost of Ownership by addressing all service aspects - including processes and technology - holistically during development.
Question
Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?
Options
- AService Design
- BService Strategy
- CService Operation
- DContinual Service Improvement
How the community answered
(63 responses)- A90% (57)
- B2% (1)
- C3% (2)
- D5% (3)
Why each option
Service Design is the ITIL lifecycle phase that minimizes Total Cost of Ownership by addressing all service aspects - including processes and technology - holistically during development.
Service Design explicitly aims to minimize TCO by ensuring that people, processes, products, and partners are all considered during the design phase before a service is built or changed. By designing for quality, availability, capacity, and continuity upfront, costly rework and operational inefficiencies are avoided. This proactive approach during design is the primary mechanism ITIL identifies for TCO reduction.
Service Strategy focuses on defining value propositions, market spaces, and strategic objectives, not on the detailed planning that minimizes cost during development.
Service Operation manages day-to-day delivery of live services; TCO optimization must occur earlier in the lifecycle to be effective.
Continual Service Improvement targets incremental improvements to existing services post-deployment and does not address TCO minimization during the initial development phase.
Concept tested: ITIL Service Design benefit of minimizing TCO
Source: https://www.axelos.com/best-practice-solutions/itil/itil-service-design
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