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ITIL-FOUNDATION · Question #373

Effective Service Transition can significantly improve a service provider's ability to handle high volumes of what?

The correct answer is B. Changes and Releases. Effective Service Transition directly improves a service provider's ability to handle high volumes of changes and releases by providing structured processes for deploying new or modified services safely.

Understand the key concepts of service management

Question

Effective Service Transition can significantly improve a service provider's ability to handle high volumes of what?

Options

  • AService level requests
  • BChanges and Releases
  • CPassword resets
  • DIncidents and Problems

How the community answered

(30 responses)
  • A
    7% (2)
  • B
    90% (27)
  • C
    3% (1)

Why each option

Effective Service Transition directly improves a service provider's ability to handle high volumes of changes and releases by providing structured processes for deploying new or modified services safely.

AService level requests

Service level requests are routine requests fulfilled through the Request Fulfillment process within Service Operation, not handled by Service Transition.

BChanges and ReleasesCorrect

Service Transition is the ITIL lifecycle stage specifically designed to plan, build, test, and deploy changes and releases into the live environment. Its key processes - including Change Management, Release and Deployment Management, and Service Validation and Testing - give the service provider the governance, coordination, and quality controls needed to handle high volumes of changes and releases efficiently and with reduced risk of failure or disruption.

CPassword resets

Password resets are a common type of service request managed by the Request Fulfillment process in Service Operation, not within the scope of Service Transition.

DIncidents and Problems

Incidents and Problems are addressed by Incident Management and Problem Management respectively, both of which operate within the Service Operation lifecycle stage, not Service Transition.

Concept tested: Service Transition scope - managing changes and releases

Source: https://www.axelos.com/certifications/itil-service-management/what-is-itil

Topics

#Service Transition#change management#release management#service provider capability

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