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ITIL-FOUNDATION · Question #337
ITIL-FOUNDATION Question #337: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
What is most likely to cause a loss of faith in the Service Level Management process?
Options
- AMeasurements that match the customer's perception of the service
- BClear, concise, unambiguous wording in the Service Level Agreements(SLAs)
- CInclusion of items in the SLA that cannot be effectively measured
- DInvolving customers in drafting Service Level Requirements
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Topics
#Service Level Management#SLA measurement#unmeasurable targets#trust