ITIL-FOUNDATION · Question #334
Which of the following activities are responsibilities of a Supplier Manager? (1) Negotiating and agreeing Contracts (2) Updating the Supplier and Contract database (3) Planning for possible closure,
The correct answer is A. 1, 2 and 3 only. The Supplier Manager is responsible for managing external suppliers and their contracts - internal supplier relationships fall outside this role's scope.
Question
Which of the following activities are responsibilities of a Supplier Manager? (1) Negotiating and agreeing Contracts (2) Updating the Supplier and Contract database (3) Planning for possible closure, renewal or extension of contracts (4) Managing relationships with internal suppliers
Options
- A1, 2 and 3 only
- B1, 3 and 4 only
- C2, 3 and 4 only
- DNone of the above
How the community answered
(58 responses)- A95% (55)
- C2% (1)
- D3% (2)
Why each option
The Supplier Manager is responsible for managing external suppliers and their contracts - internal supplier relationships fall outside this role's scope.
Activities 1, 2, and 3 are all documented Supplier Manager responsibilities under ITIL: negotiating and agreeing contracts, maintaining the Supplier and Contract Database (SCD), and planning contract lifecycle events such as closure, renewal, or extension. Activity 4 is excluded because managing internal supplier relationships is governed by Operational Level Agreements (OLAs) and falls under different process ownership, not the Supplier Manager.
This option omits activity 2 - updating the Supplier and Contract Database - which is a core, documented Supplier Manager responsibility for maintaining accurate supplier records.
This option omits activity 1 - negotiating and agreeing contracts - which is a primary function of the Supplier Manager role.
This option incorrectly implies none of the activities are Supplier Manager responsibilities, when activities 1, 2, and 3 are all within scope.
Concept tested: ITIL Supplier Manager roles and responsibilities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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