ITIL-FOUNDATION Question #321: Real Exam Question with Answer & Explanation

The correct answer is A: Access Management. Access Management in ITIL is built around the concepts of Identity and Rights, controlling who can access services and at what privilege level.

Question

Identity and Rights are two major concepts involved in which one of the following processes?

Options

AAccess Management
BFacilities Management
CEvent Management
DDemand Management

Explanation

Access Management in ITIL is built around the concepts of Identity and Rights, controlling who can access services and at what privilege level.

Common mistakes.

B. Facilities Management is concerned with managing the physical IT environment such as data centers, power, and cooling, and has no involvement with user identities or access rights.
C. Event Management monitors infrastructure and services for changes in state or threshold breaches, and does not deal with controlling user identities or granting access rights.
D. Demand Management focuses on understanding and influencing customer demand to help capacity planning, and has no relationship to identity-based access control.

Concept tested. ITIL Access Management - Identity and Rights concepts

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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