ITIL-FOUNDATION Question #280: Real Exam Question with Answer & Explanation

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Understand the key concepts of service management

Question

To add value to the business, what are the four reasons to monitor and measure?

Options

AEvaluate; Diagnose; Justify; Intervene
BValidate; Direct; Justify; Improve
CValidate; Direct; Justify; Intervene
DEvaluate; Direct; Justify; Improve

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Topics

#monitoring and measurement#validate direct justify intervene#continual improvement#metrics

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