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ITIL-FOUNDATION · Question #268
ITIL-FOUNDATION Question #268: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Which of the following is the BEST definition of an Incident?
Options
- AA warning that a threshold has been reached, something has changed, or a failure has occurred
- BAn unplanned interruption to an IT service or reduction in the quality of an IT service
- CA change of state which has significance for the management of a Configuration Item or IT
- DLoss of ability to operate to specification, or to deliver the required output
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Topics
#incident definition#incident management#terminology#service interruption