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ITIL-FOUNDATION · Question #260
ITIL-FOUNDATION Question #260: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?
Options
- ABusiness Objectives, IT Objectives, Process Metrics
- BProcess Models, Goals and Objectives
- CVision and Strategy, Tactical Goals and Operational Goals
- DBusiness and IT Strategy and Process Definitions
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Topics
#7-step improvement process#CSI#vision and strategy#tactical goals