ITIL-FOUNDATION · Question #231
Which statement about the service portfolio is TRUE?
The correct answer is D. It represents all resources presently engaged or being released in various stages of the service. The service portfolio represents every service across all lifecycle stages - pipeline, catalogue, and retired - including all resources engaged or being released.
Question
Which statement about the service portfolio is TRUE?
Options
- AThe service portfolio includes ail services except those managed by third parties
- BIt is an integral part of the service catalogue
- CIt allows the organization unlimited resources when planning for new service deployments
- DIt represents all resources presently engaged or being released in various stages of the service
How the community answered
(38 responses)- A3% (1)
- B5% (2)
- C3% (1)
- D89% (34)
Why each option
The service portfolio represents every service across all lifecycle stages - pipeline, catalogue, and retired - including all resources engaged or being released.
The service portfolio includes all services, including those managed or underpinned by third parties - there is no exclusion for externally managed services.
The service catalogue is actually a subset and integral part of the service portfolio, not the other way around - the portfolio is the broader container.
The service portfolio exists precisely to help organizations make decisions under constrained resources, not to grant unlimited resources for new deployments.
The service portfolio is the complete set of services managed by a service provider, representing all resources presently engaged or being released across three categories: the service pipeline (proposed or in development), the service catalogue (live services), and retired services. This comprehensive view ensures the organization can manage investments and resources across the full service lifecycle.
Concept tested: ITIL service portfolio definition and lifecycle stages
Source: https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management
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