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ITIL-FOUNDATION · Question #229

Which of the following are objectives of Supplier Management? 1. Negotiating and agreeing Contracts 2. Updating the Supplier and Contract database 3. Planning for possible closure, renewal or extensio

The correct answer is A. 1, 2 and 3 only. Supplier Management in ITIL focuses on external suppliers and contracts - managing internal supplier relationships falls outside its scope.

Know the purpose of the ITIL practices

Question

Which of the following are objectives of Supplier Management? 1. Negotiating and agreeing Contracts 2. Updating the Supplier and Contract database 3. Planning for possible closure, renewal or extension of contracts 4. Managing relationships with internal suppliers

Options

  • A1, 2 and 3 only
  • B1, 3 and 4 only
  • C2, 3 and 4 only
  • DNone of the above

How the community answered

(27 responses)
  • A
    81% (22)
  • B
    11% (3)
  • C
    4% (1)
  • D
    4% (1)

Why each option

Supplier Management in ITIL focuses on external suppliers and contracts - managing internal supplier relationships falls outside its scope.

A1, 2 and 3 onlyCorrect

Supplier Management objectives include negotiating and agreeing contracts with external suppliers (1), maintaining the Supplier and Contract Database with up-to-date records (2), and planning for contract lifecycle events such as closure, renewal, or extension (3). Statement 4 is excluded because Supplier Management specifically governs external third-party suppliers, not internal teams or departments, which are handled through other processes.

B1, 3 and 4 only

Excludes statement 2 (updating the Supplier and Contract Database), which is a core Supplier Management activity for tracking supplier performance and contract details.

C2, 3 and 4 only

Excludes statement 1 (negotiating and agreeing contracts), which is a fundamental objective of Supplier Management since contracts define the obligations of external suppliers.

DNone of the above

Incorrect because statements 1, 2, and 3 are all valid Supplier Management objectives as defined in the ITIL framework.

Concept tested: ITIL Supplier Management process objectives

Source: https://wiki.en.it-processmaps.com/index.php/Supplier_Management

Topics

#supplier management#contract management#supplier database#supplier objectives

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