ITIL-FOUNDATION · Question #206
The consideration of value creation is a principle of which stage of the service lifecycle?
The correct answer is B. Service strategy. Value creation is a core concern of service strategy, which defines how an organization will create value for customers through services.
Question
The consideration of value creation is a principle of which stage of the service lifecycle?
Options
- AContinual service improvement
- BService strategy
- CService design
- DService transition
How the community answered
(24 responses)- A4% (1)
- B92% (22)
- D4% (1)
Why each option
Value creation is a core concern of service strategy, which defines how an organization will create value for customers through services.
Continual service improvement focuses on measuring and improving existing services, not on the initial definition of value creation.
Service strategy is the lifecycle stage focused on understanding the market, customer needs, and how services generate value. It answers why a service should exist and how it will create value, making value creation a foundational principle of this stage. All subsequent lifecycle stages are guided by the value proposition defined in service strategy.
Service design translates strategic requirements into service blueprints and specifications; value has already been defined by strategy at this point.
Service transition manages the build, test, and deployment of services into production; it does not define value creation.
Concept tested: Service strategy value creation principle
Source: https://www.axelos.com/resource-hub/best-practice/itil-service-strategy
Topics
Community Discussion
No community discussion yet for this question.