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ITIL-FOUNDATION · Question #206

The consideration of value creation is a principle of which stage of the service lifecycle?

The correct answer is B. Service strategy. Value creation is a core concern of service strategy, which defines how an organization will create value for customers through services.

Understand the key concepts of service management

Question

The consideration of value creation is a principle of which stage of the service lifecycle?

Options

  • AContinual service improvement
  • BService strategy
  • CService design
  • DService transition

How the community answered

(24 responses)
  • A
    4% (1)
  • B
    92% (22)
  • D
    4% (1)

Why each option

Value creation is a core concern of service strategy, which defines how an organization will create value for customers through services.

AContinual service improvement

Continual service improvement focuses on measuring and improving existing services, not on the initial definition of value creation.

BService strategyCorrect

Service strategy is the lifecycle stage focused on understanding the market, customer needs, and how services generate value. It answers why a service should exist and how it will create value, making value creation a foundational principle of this stage. All subsequent lifecycle stages are guided by the value proposition defined in service strategy.

CService design

Service design translates strategic requirements into service blueprints and specifications; value has already been defined by strategy at this point.

DService transition

Service transition manages the build, test, and deployment of services into production; it does not define value creation.

Concept tested: Service strategy value creation principle

Source: https://www.axelos.com/resource-hub/best-practice/itil-service-strategy

Topics

#value creation#service strategy#service lifecycle#strategic planning

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