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ITIL-FOUNDATION · Question #150

Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

The correct answer is B. Design coordination. Design coordination is the ITIL process specifically responsible for producing Service Design Packages based on service charters and change requests.

Know the purpose of the ITIL practices

Question

Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

Options

  • AService transition planning and support
  • BDesign coordination
  • CService level management
  • DChange management

How the community answered

(23 responses)
  • B
    87% (20)
  • C
    9% (2)
  • D
    4% (1)

Why each option

Design coordination is the ITIL process specifically responsible for producing Service Design Packages based on service charters and change requests.

AService transition planning and support

Service transition planning and support coordinates resources and plans for the transition stage - it consumes the SDP but does not produce it.

BDesign coordinationCorrect

Design coordination owns the production of Service Design Packages, consolidating all design work - including utility, warranty, acceptance criteria, and transition requirements - into a single structured artifact derived from service charters and approved change requests. This package then drives all subsequent transition and operational planning for the service.

CService level management

Service level management negotiates and documents service level agreements and requirements, but does not assemble or produce SDPs.

DChange management

Change management authorizes and records changes; it triggers design activity through change requests but does not produce the resulting design package.

Concept tested: Design coordination output - Service Design Package production

Source: https://www.axelos.com/certifications/itil-service-management/

Topics

#service design package#SDP#design coordination objectives#change requests

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