nerdexam
PeopleCert

ITIL-FOUNDATION · Question #147

Which of the following identifies the purpose of service transition planning and support?

The correct answer is A. Provide overall planning for service transitions and co-ordinate the resources they require. The purpose of service transition planning and support is to provide overall coordination and planning for service transitions, ensuring required resources are aligned across all transition activities.

Know the purpose of the ITIL practices

Question

Which of the following identifies the purpose of service transition planning and support?

Options

  • AProvide overall planning for service transitions and co-ordinate the resources they require
  • BEnsure that all service transitions are properly authorized
  • CProvide the resources to allow all infrastructure elements of a service transition to be recorded
  • DTo define testing scripts to ensure service transitions are unlikely to ever fail

How the community answered

(43 responses)
  • A
    93% (40)
  • C
    2% (1)
  • D
    5% (2)

Why each option

The purpose of service transition planning and support is to provide overall coordination and planning for service transitions, ensuring required resources are aligned across all transition activities.

AProvide overall planning for service transitions and co-ordinate the resources they requireCorrect

Service transition planning and support exists to give a holistic view of all service transition activities, coordinating resources such as people, budget, and time across concurrent transitions. It ensures that individual transitions do not conflict and that the overall transition program is feasible and well-governed.

BEnsure that all service transitions are properly authorized

Authorizing service transitions is the responsibility of change management, which evaluates and approves or rejects change requests through the Change Advisory Board.

CProvide the resources to allow all infrastructure elements of a service transition to be recorded

Recording infrastructure elements is the function of service asset and configuration management, which maintains the Configuration Management Database (CMDB).

DTo define testing scripts to ensure service transitions are unlikely to ever fail

Defining testing scripts is part of the service validation and testing process, not service transition planning and support, whose scope is planning and coordination rather than test design.

Concept tested: Purpose of service transition planning and support process

Source: https://www.axelos.com/best-practice-solutions/itil

Topics

#service transition planning#transition support#resource coordination#service transition

Community Discussion

No community discussion yet for this question.

Sign up to join the discussion
Full ITIL-FOUNDATION Practice