nerdexam
PeopleCert

ITIL-FOUNDATION · Question #127

Which processes are responsible for the regular review of underpinning contracts?

The correct answer is A. Supplier management and service level management. Underpinning contracts with external suppliers are jointly reviewed by supplier management and service level management to ensure alignment with customer-facing SLAs.

Know the purpose of the ITIL practices

Question

Which processes are responsible for the regular review of underpinning contracts?

Options

  • ASupplier management and service level management
  • BSupplier management and change management
  • CAvailability management and service level management
  • DSupplier management and availability management

How the community answered

(32 responses)
  • A
    75% (24)
  • B
    16% (5)
  • C
    6% (2)
  • D
    3% (1)

Why each option

Underpinning contracts with external suppliers are jointly reviewed by supplier management and service level management to ensure alignment with customer-facing SLAs.

ASupplier management and service level managementCorrect

Supplier management is the primary process responsible for managing external supplier relationships and the underpinning contracts that govern them, including negotiation and regular review. Service level management participates in this review to verify that underpinning contracts support and align with the SLAs agreed with customers. Both processes share responsibility to maintain a clear chain of accountability from supplier performance to service quality.

BSupplier management and change management

Change management governs the lifecycle of changes to IT infrastructure and services and has no defined responsibility for reviewing supplier contracts.

CAvailability management and service level management

Availability management focuses on ensuring IT services meet agreed availability targets but does not own or review underpinning contracts.

DSupplier management and availability management

Availability management does not hold responsibility for underpinning contract review - that responsibility belongs to service level management in combination with supplier management.

Concept tested: Underpinning contract review ownership in ITIL

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#underpinning contracts#supplier management#service level management#process responsibility

Community Discussion

No community discussion yet for this question.

Sign up to join the discussion
Full ITIL-FOUNDATION Practice