PeopleCert
ITIL-4-CDS · Question #33
ITIL-4-CDS Question #33: Real Exam Question with Answer & Explanation
Sign in or unlock ITIL-4-CDS to reveal the answer and full explanation for question #33. The question stem and answer options stay visible for context.
Question
An organization has found that a significant amount of rework is required because tickets are escalated from the service desk team to higher tiers of support. This rework causes delays and results in recurring incidents as service desk agents rarely see how incidents are resolved. Which approach can be used to reduce this rework and its consequences?
Options
- AValidate the data when tickets are being created by service desk agents
- BTrain agents to capture the information required by each support team
- CLimit the use of tickets to major and high-priority incidents
- DUse swarming to improve collaboration and validate information
Unlock ITIL-4-CDS to see the answer
You've previewed enough free ITIL-4-CDS questions. Unlock ITIL-4-CDS for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.