PeopleCert
ITIL-4-CDS · Question #34
ITIL-4-CDS Question #34: Real Exam Question with Answer & Explanation
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Question
A service provider is aiming to optimize service management activities to ensure high quality of services and eliminate waste. Each practice and team have been working on continual improvement and implemented a large number of improvements. However, improvement in overall efficiency and in service quality has been lower than expected. What is the BEST approach for the service provider to take to resolve this?
Options
- AImplement the continual improvement model for all teams to follow
- BUse value stream mapping to analyze and optimize end-to-end workflows
- CUse automation to optimize service value streams
- DImplement Agile methods to improve software development
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