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ITIL-4-CDS · Question #32
ITIL-4-CDS Question #32: Real Exam Question with Answer & Explanation
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Question
A service provider is struggling to ensure timely incident resolution. The reports show that the majority of incidents that can be resolved without implementing a change are resolved on time. However, if an incident resolution requires a change, it is almost never implemented within the agreed incident resolution time. What is the BEST approach for the service provider to improve the situation?
Options
- AReview the incident resolution targets
- BReview the incident resolution value stream
- CReview the change authorization procedures
- DReview the incident management process
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