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ITIL-4-CDS · Question #31
ITIL-4-CDS Question #31: Real Exam Question with Answer & Explanation
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Question
An internal service provider of a charity foundation wants to ensure that all queries coming from users and customers are processed within the agreed time. Records show that the flow of incoming queries is uneven; the teams processing the queries may be overwhelmed one day and have idle capacity on another. What is the BEST way for the service provider to ensure timely processing of all queries?
Options
- APrioritize all incoming queries according to their economic value to maximize profit and minimize
- BPrioritize queues using a combination of criteria to maximize value and minimize risks
- CIncrease capacity to process all queries without delays
- DLimit the number of incoming queries so they could be processed on time
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