An internal service provider of a charity foundation wants to ensure that all queries coming from users and customers are processed within the agreed time. Records show that the flow of incoming…

Question

Options

• APrioritize all incoming queries according to their economic value to maximize profit and minimize
• BPrioritize queues using a combination of criteria to maximize value and minimize risks
• CIncrease capacity to process all queries without delays
• DLimit the number of incoming queries so they could be processed on time

• A
  2% (1)
• B
  80% (35)
• C
  7% (3)
• D
  11% (5)

Explanation

Prioritizing queues using a combination of criteria (B) is the best approach because it balances both value and risk in an environment with uneven demand - it ensures critical queries get handled first while protecting against the consequences of delays, without requiring structural changes or artificial limits.

Why the distractors fail:

• A is wrong because a charity foundation's primary goal is not profit maximization; applying purely economic criteria ignores mission-critical or urgent queries with low monetary value.
• C is wrong because permanently increasing capacity to handle peak load is wasteful - it solves idle-day overcapacity and creates a cost problem the charity likely can't sustain.
• D is wrong because limiting incoming queries doesn't solve the problem - it just turns away legitimate users, which directly undermines the service agreement and the foundation's purpose.

Memory tip: Think of it as triage in an emergency room - you don't turn patients away (D), you don't hire enough staff for the worst-case scenario every day (C), and you don't only treat paying patients (A). You prioritize by urgency and impact (B) to get the most value from available capacity.

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