A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams…

Question

Options

• ADeployment management plays an important role in creation of new and changed services; it does
• BDeployment management plays an important role only in creation of new services developed
• CDeployment management plays an important role in any value stream requiring transition of
• DDeployment management does not play any role in the incident resolution value stream

• A
  16% (5)
• B
  6% (2)
• C
  74% (23)
• D
  3% (1)

Explanation

Option C is correct because in ITIL 4, Deployment Management's core purpose is moving any component (software, hardware, documentation, processes) to a target environment - this applies across multiple value streams, not just new service creation. Wherever a transition to an environment is needed - whether building a new service, releasing a change, or deploying an emergency hotfix during incident resolution - Deployment Management is relevant.

Why the distractors fail:

• A is wrong because it artificially limits deployment management to "new and changed services," implying it has no role in incident resolution - but deploying a hotfix to resolve an incident is a classic deployment activity.
• B is even more restrictive, limiting the practice to new services only, which excludes changes, patches, and emergency fixes entirely.
• D is the most dangerous trap - it flatly denies any role in incident resolution, but emergency deployments (e.g., pushing a fix to production) are a direct example of deployment management supporting incident resolution.

Memory tip: Think of Deployment Management as the "logistics team" - any time something needs to be moved into an environment, they're involved, regardless of whether the reason is a new release, a change, or an emergency fix. If it crosses the boundary into a live (or test) environment, deployment management has a hand in it.

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