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ISO20KF · Question #86
ISO20KF Question #86: Real Exam Question with Answer & Explanation
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Question
What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management, as described in the ISO/IEC 20000 standard?
Options
- ATo improve the efficiency and effectiveness of the business
- BTo improve the efficiency and effectiveness of the ITIL processes
- CTo improve the efficiency and effectiveness of service delivery and management
- DTo improve the efficiency and effectiveness of service support
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