What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management, as described in the ISO/IEC 20000 standard?

Question

Options

• ATo improve the efficiency and effectiveness of the business
• BTo improve the efficiency and effectiveness of the ITIL processes
• CTo improve the efficiency and effectiveness of service delivery and management
• DTo improve the efficiency and effectiveness of service support

• A
  3% (1)
• B
  10% (3)
• C
  83% (25)
• D
  3% (1)

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