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ISO20KF · Question #85
ISO20KF Question #85: Real Exam Question with Answer & Explanation
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Question
The quality of a product may be assessed by elements such as its appearance, usefulness and robustness. Which element can be used to assess the quality of a service?
Options
- AHow much the service costs compared to other providers of the service
- BHow much the service costs divided by an average of evaluation scores
- CHow well the service meets customer and user expectations
- DThe number of people purchasing that service
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