The quality of a product may be assessed by elements such as its appearance, usefulness and robustness. Which element can be used to assess the quality of a service?

Question

Options

• AHow much the service costs compared to other providers of the service
• BHow much the service costs divided by an average of evaluation scores
• CHow well the service meets customer and user expectations
• DThe number of people purchasing that service

• A
  9% (2)
• B
  4% (1)
• C
  83% (19)
• D
  4% (1)

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