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ISO20KF · Question #29

What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?

The correct answer is B. The organization becomes more customer focused. See the full explanation below for the reasoning.

Question

What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?

Options

  • AThe environmental needs of the employees in the organization are well looked after.
  • BThe organization becomes more customer focused.
  • CThe organization behaves in a socially responsible way.
  • DThe organization has less suppliers to deal with.

How the community answered

(44 responses)
  • A
    5% (2)
  • B
    70% (31)
  • C
    16% (7)
  • D
    9% (4)

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