EXIN
ISO20KF · Question #89
What should Quality Management Systems encourage organizations to do?
The correct answer is D. To define processes that contribute to customer acceptance of services. See the full explanation below for the reasoning.
Question
What should Quality Management Systems encourage organizations to do?
Options
- ATo achieve the lowest cost of service provision
- BTo achieve the maximum level of service possible
- CTo define as many metrics as possible for each process to ensure strong control
- DTo define processes that contribute to customer acceptance of services
How the community answered
(21 responses)- A10% (2)
- B5% (1)
- C5% (1)
- D81% (17)
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