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ISO20KF · Question #30
ISO20KF Question #30: Real Exam Question with Answer & Explanation
The correct answer is D. It provides a guideline for the Quality Management measures that must be taken to implement. See the full explanation below for the reasoning.
Question
What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?
Options
- AIt allows the suppliers to have full visibility of the organization's internal processes.
- BIt defines specific Key Performance Indicators (KPIs) upon which service performance can be
- CIt forces the organization to adopt a hierarchical management approach.
- DIt provides a guideline for the Quality Management measures that must be taken to implement
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